Incorrect username or password

Advanced Connection Settings

1. If you are getting an error or unable to login to a udStream Server, select the drop-down box ‘Advanced Connection Settings’ on the login screen:
   
2. From this, you can attempt the following:
   

Auto-Detect Proxy

1. As a first step, try checking ‘Auto-detect Proxy’, and then log into udStream again.
   
2. Once done, click on Test Connection, wait for it to succeed
   

Proxy Address is the address for your internet proxy (this is provided by your system administrator)

It can additionally include the port number and protocol. Examples include: ` 192.168.0.1 `,` 169.123.123.1:80 ` or ` https://10.4.0.1:8081/ `. By leaving this field blank, udStream will attempt to locate the Proxy settings from your network configuration and connect this way.  The next step is to consult your system administrator, as ask them to verify the Proxy settings for your network. Enter the Proxy Address and click ‘Test Proxy’. You should receive either a success or failure message.

User Agent

1. Click on the User Agent Dropdown, select either Firefox on Windows or Chrome on Windows:
   

2. Once done, click on Test Connection and wait for it to succeed
   

User-Agent strings are often used for content negotiation, where the origin server selects suitable content or operating parameters for the response. For example, the User-Agent string might be used by a web server to choose variants based on the known capabilities of a particular version of client software.

If this does not work – try Local Area Network Settings

Local Area Network Settings

Proxy Server Address

1. On your Desktop, go to Control Panel > Internet Options > Connections > LAN settings:
    
2. Copy the Proxy Server Address and paste it into the Proxy Address tab in udStream.
   
3. OPTIONAL: If the Company Proxy requires authentication, tick Require Proxy Authentication and fill in your credentials:
   
   
   
4. Once done, click on Test Connection, wait for it to succeed
   
5. OPTIONAL: If the above test does not succeed, tick Ignore Certificate Verification and try to test again
   

Ignore Certificate Verification will disable verification of the PEER and HOST certificate authorities. With this box ticked it’s possible to intercept the messages sent from udStream to the server, sensitive data in the messages are still encrypted but not the entire message. This setting should *ONLY* be used when instructed by your system administrator and only when errors are occurring during the login process. It will weaken the security between your computer and the udStream Server.

Secure Proxy Address

1. Under LAN Settings > Proxy server, select Advanced
   
2. Under Servers, Copy in the Secure Proxy Address:
   
3. Copy the Proxy Server Address and paste it into the Proxy Address tab in udStream.
   
4. OPTIONAL: If the Company Proxy requires authentication, tick Require Proxy Authentication and fill in your credentials:
   
5. Once done, click on Test Connection, wait for it to succeed
   
6. OPTIONAL: If the above test does not succeed, tick Ignore Certificate Verification and try to test again
   

Ignore Certificate Verification will disable verification of the PEER and HOST certificate authorities. With this box ticked it’s possible to intercept the messages sent from udStream to the server, sensitive data in the messages are still encrypted but not the entire message. This setting should *ONLY* be used when instructed by your system administrator and only when errors are occurring during the login process. It will weaken the security between your computer and the udStream Server.

Proxy Script/Outbound Proxy

If both methods above does not work, you can try logging in with your Outbound Proxy 

1. Open the Proxy Address you obtained from Proxy Server Address
   
2. Copy this into a browser, this will load a script
   
3. On the script, look for your Outbound Proxy (usually on the very end of the page).
   
4. OPTIONAL: If the Company Proxy requires authentication, tick Require Proxy Authentication and fill in your credentials:
   
5. Once done, click on Test Connection, wait for it to succeed
   
6. OPTIONAL: If the above test does not succeed, tick Ignore Certificate Verification and try to test again
   

Ignore Certificate Verification will disable verification of the PEER and HOST certificate authorities. With this box ticked it’s possible to intercept the messages sent from udStream to the server, sensitive data in the messages are still encrypted but not the entire message. This setting should *ONLY* be used when instructed by your system administrator and only when errors are occurring during the login process. It will weaken the security between your computer and the udStream Server.